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Privacy Policy

 

Privacy Policy
Effective Date: 23 June 2025

Royal Garden Decore ("we", "us", or "our") is operated by Royal Plantscape Landscape & Gardening Works L.L.C. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website (including any domain or subdomain that redirects to (www.royalgardendecore.com) and our services.

1. What Information We Collect
We may collect and process the following types of personal data:

  • Contact details – such as name, email address, phone number, and delivery address

  • Payment information – processed securely by our third-party payment providers; we do not store credit card details

  • Order details – including products purchased and delivery preferences

  • Technical data – such as browser type, device information, IP address, and browsing behaviour through cookies and analytics

  • Communications – records of your messages, emails, and interactions with our team

2. How We Use Your Information
We use your information to:

  • Process and deliver your orders

  • Provide customer support and respond to your inquiries

  • Improve our website, services, and product offerings

  • Send updates, promotions, or offers (only if you opt in)

  • Comply with legal obligations

3. Cookies and Analytics
Our site uses cookies to enhance your browsing experience and collect usage statistics via tools like Google Analytics and Meta Pixel. You can manage cookie preferences in your browser settings.

Types of Cookies We Use

  • Essential cookies – to enable site functionality such as your shopping cart

  • Analytics cookies – to understand website usage and improve performance

  • Preference cookies – to remember your language or location

  • Advertising cookies – to show relevant ads and limit repeat exposure

  • Third-party cookies – set by tools like Meta Pixel or TikTok for remarketing

4. Children
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.

5. Behavioural Advertising
We use your personal information to deliver relevant advertising through platforms such as Meta (Facebook and Instagram), Google, and TikTok. These platforms may use cookies and similar technologies to show you ads based on your browsing activity on our site.

You can opt out of targeted advertising through the links below:

Please note that opting out of personalized ads does not stop ads altogether — it just makes them less tailored to your interests.

6. Third-Party Sharing
We only share your information with trusted third parties for essential services, including:

  • Payment providers

  • Delivery partners

  • Email marketing platforms (if you opt in)

These parties are bound by confidentiality and data protection obligations.

7. How We Store and Protect Your Data
We store your data securely on Shopify’s servers, which comply with international data security standards. Access is limited to authorized personnel only.

Your data may be stored or processed on servers located outside the United Arab Emirates, including in countries with different data protection standards. We ensure that all service providers handling your data adhere to strict confidentiality and security obligations.

8. Your Rights
You may:

  • Access, correct, or delete your personal data

  • Withdraw your marketing consent at any time

  • Request a copy of your data (within legal limits)

To exercise these rights, contact us at support@royalgardendecore.com.

9. Data Retention
We retain your information as long as necessary to fulfill the purposes outlined above or as required by law (e.g., VAT compliance in the UAE).

10. Marketing Preferences
You may opt out of marketing emails at any time by clicking "unsubscribe" in any email you receive from us, or by contacting us at support@royalgardendecore.com. You can also manage your preferences by replying to our communications or updating your account settings (where applicable).

11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

12. Contact Us
If you have any questions about this Privacy Policy or your data, please contact us at:

Royal Plantscape Landscape & Gardening Works L.L.C
(trading as Royal Garden Decore)
Email: support@royalgardendecore.com